Casework Support Administrator

Location

Croydon, Greater London | United Kingdom

Job description

Casework Support Administrator – Mental Health Casework Section – 80270 £28,636 – £30,151 Croydon

In the event of a large number of applications we may sift on the lead behaviour which is Managing a Quality Service

The roles that are available are all full-time roles which would be 37 hours per week.

You would be based in East Croydon which would require you to attend the office 2 days per week which would be set days.

The other days you have an option of Working from home.

Overview of the job

The Mental Health Casework Section (MHCS) is placed within the Public Protection Group of the Wales and Public Protection Directorate. The posts are based in HQ and located in Southern House Croydon.

The main function of MHCS is to discharge the Justice Secretary’s functions under the Mental Health Act 1983. This involves the transfer of prisoners to and from hospital, and the management of other restricted patients diverted for treatment at the point of sentence that are either detained in hospital or conditionally discharged to live in the community under supervision. MHCS takes decisions on recall, community leave, and transfer and provides advice to clinicians on the management of restricted patients.

There are a number of casework administrator posts in MHCS. Each job holder will report to a Casework Manager.

Summary

The job holder’s responsibilities involve supporting caseworkers and other senior staff, obtaining papers from the courts, prisons and CPS and producing warrants for prison transfers to hospital, drafting First-tier tribunal (Mental Health) statements for detained and conditionally discharged patients, producing and issuing stock letters, and updating the PPUD database.

All of the work requires attention to detail, the ability to meet tight deadlines, organise and prioritise casework and establish good working relationships with other agencies involved in the management of restricted patients.

The work concerns dangerous mentally disordered offenders and much of the material handled is of a disturbing and sensitive nature. Casework administrators require good organisational skills and are expected to work with a reasonable degree of autonomy.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Prepare case summary for first time statements and check case summary for repeat statements for detained and conditionally discharged patients on behalf of the Secretary of State, ensuring that they meet statutory and Section targets, for endorsement by the EO as relevant. Also to ensure that previous convictions have been received and uploaded onto the Offender Management Database (PPUD).
• Provide administrative support, including issuing stock letters and warrants and obtaining information, on recalls, prison transfers, remissions to prison, trial leaves and transfers, discharges, change of conditions and end of restriction cases. Chasing court progress and monitoring CD progress by liaison with the Tribunal.
• Ensure that PPUD is used correctly and updated accurately, including noting database on death of patient and then notifying police and closing case.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. Behaviours

• Making Effective Decisions
• Delivering at Pace
• Managing a Quality Service
• Working Together

Ability

• Online test used pre-interview

Salary

£28,636 - £30,151

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

• The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

• You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.

Pension

• The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

• After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

• There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

• All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

• All candidates are subject to security and identity checks prior to taking up post

• All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

• All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail [email protected]);
• To Ministry of Justice Resourcing team ([email protected]);
• To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job tags

Salary