Haier Europe
Location
Bolton, Greater Manchester | United Kingdom
Job description
If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.
As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.
We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.
Benefits:
Base salary of £22,000
Working only 1 in 4 weekends
Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
Hybrid working (if applicable)
Enhanced family leave policies
Up to 6% pension contribution
4x Life Cover
Training support schemes to aid your development
Enhanced sick pay policy
Free fruit and hot drinks
Employee Assistance Program
Brilliant staff discounts on products
Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
A social committee which organises nights out and fundraising events
Dress down Friday
Free onsite parking
Discounted gym membership
We pride ourselves on providing a best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.
As a Customer Service Advisor , you'll answer calls from customers and respond to emails. You'll harness your empathetic, customer first approach to have a direct impact on our zero distance to customer attitude.
You'll use extensive product knowledge to attempt to resolve customer service queries over the phone. If that's not possible, you'll arrange an engineer visit.
You'll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things .
It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things. If you're a customer Service Advisor who has experience in a Call Centre, Customer Service Centre or can demonstrate working in a customer service environment then apply today !
To find out more about what it's like to work here, visit our careers site:
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found
Job tags
Salary
£22k per annum
