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Location

Ipswich, Suffolk | United Kingdom

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Job description

We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products.
Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic team.



Starting Date is Tuesday 5th March with additional intakes throughout March and April.

Hours: 9-6pm (4x weekdays 1x weekend day)

Free Parking Onsite

Hourly Rate: £10.59

Full Paid Training

Temporary work ongoing until June/July 2024
Would consider part-time candidates 



Job Overview:

As a Temporary Customer Service Advisor, you will play a crucial role in delivering outstanding customer experiences. You will be responsible for handling inquiries, taking orders, resolving issues, and providing support to our valued customers through various communication channels. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.



Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
• Assist customers with product information, orders, billing inquiries, and general support questions.
• Troubleshoot and resolve customer issues with efficiency and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer concerns and improve overall customer satisfaction.
• Stay up-to-date on product knowledge, company policies, and procedures.
• Identify opportunities for process improvements to enhance the customer experience.
• Uphold company values and adhere to established guidelines and standards.

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and courteous under pressure.
• Flexibility to adapt to changing priorities and work schedules.
• A positive attitude and a genuine desire to help others.

Benefits

• Competitive hourly wage
• Opportunity to gain valuable experience in customer service.
• Flexible work schedule
• Supportive team environment

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Job tags

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Salary

£10.59 per hour