Clinical Services Manager
Location
Leighton Buzzard, Bedfordshire | United Kingdom
Job description
The role: Clinical Services Manager
Contract: Permanent
Salary: up to 40k dependent on experience
Location: Leighton Buzzard
SF Professional Services are currently recruiting for a full-time Clinical Services Manager to work within the Commercial department reporting to the Commercial Manager.
The Role: As a Contact Lens Optician with experience in specialist contact lenses, you will utilise your industry knowledge to provide UK & Export clinical advice and technical support, including presenting product details and information, price quotations and delivery details.
You will manage the customer complaints and feedback processes, ensuring all complaints are dealt with in a timely and professional manner and collate and present the complaints and feedback information to the management team.
Provide clinical and technical assistance to the Quality, Regulatory, Marketing and Customer Service departments, including the preparation and upkeep of Clinical Evaluation, Post Market Surveillance Update and Post Market Clinical Follow Up reports.
Personal Specification - Qualified Contact Lens Optician.
- A registered member of the General Optical Council.
- Member of BCLA desirable.
- Experience fitting - Keratoconus and other Specialist Contact Lenses.
- Exceptional presentation skills.
- Strong organisational skills.
- Skill in understanding and fitting from topography maps.
- Ability to manage regulatory demands of clinical feedback.
- Ability to influence Medical Device Regulation meetings to obtain and maintain standard.
- Exceptional customer service skills.
- Experience with Microsoft programs including Excel.
- Full UK Drivers license.
Key responsibilities and Key accountabilities Interested in this opportunity? I would love to hear from you
Job tags
Salary
£35k - £40k per annum
