Location
Crewe, Cheshire | United Kingdom
Job description
About Our Client
The client we are exclusively working with are a key company in the payment solutions & financial services industry. The company offer a wide range of services & solutions to a nation-wide client base of small SME's to large enterprises. The company are looking for someone suited to embark on this journey as they look to expand their customer portfolio this year.
Job Description
Key responsibilities consist of:
- Manage and grow relationships with existing customers
- Identify opportunities to upsell and cross-sell products
- Building consistent rapport & relationships with new & existing clients
- Initiating outreach and forging fresh connections
- Enhancing comprehension of current market trends and the company's product portfolio
- Nurturing satisfaction in product and service delivery
- Serving as the primary contact for complaints, customer service, and continuous inquiries
- Collaborating across various departments such as field sales, customer service, and telesales P
- ursuing ambitious Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Forecasting and prudently expanding the business development pipeline
- Engage cross board with all aspects of customer service delivery
- Collaborate with internal teams to ensure customer needs are met
- Regularly update customer data in the company's CRM system
- Provide regular feedback on market trends and competitor activities
- Develop strategies to improve customer retention
The Successful Applicant
The successful candidate will:
- Thrive in dynamic, high-pressure environments, adept at maintaining positivity and composure
- Have experience in relevant sales or account management field
- Demonstrate proficiency in fostering positive connections through effective interpersonal communication
- Possessing business savvy and a proven history of delivering substantial commercial outcomes in similar roles
- Have exceptional organizational and time-management abilities, adept at handling concurrent projects
- Energetic team member proactively bringing forth fresh ideas to cultivate client loyalty and engagement
What's on Offer
- Immediate start
- Basic salary of £25,000
- Commission earnings upto £45,000 OTE
- Hybrid working
- Flexible shift patterns
- Full benefit package available upon discretion
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Job tags
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