Collinson
Location
London | United Kingdom
Job description
Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.
We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.
Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.
Airport Dimensions
Airport Dimensions is the division within Collinson that owns and operates airport lounges as well as other travel experiences. We currently have 57 lounges in the US UK the Middle East South America and Hong Kong in our portfolio with a strong pipeline of additions for 2024 that will not only increase the size of our business but will also take us into new regions.
We manage and operate our lounges through a combination of direct ownership and joint ventures where we find a partner that we believe can add value to the operation.
Our revenue derives from lounge visit fees and we have a range of operating costs to serve our customers and maintain the lounge.
Our primary customer for visits to our lounges is Priority Pass (and other Collinson lounge programs) but we also have external clients in the airline and wider travel industry.
We are a small hardworking and committed team that works closely together within our London Dallas Singapore and Mumbai offices.
Purpose of the role:
The primary aim of this role is to undertake analysis and make evidencebased recommendations to identify and exploit commercial opportunities and to address and mitigate problems facing the Airport Dimensions division at a Global and Regional level. Examples of these may include:
You will work closely with the rest of the Commercial team to drive forward key projects across the entire spectrum of the Airport Dimensions division collaborating with global and regional stakeholders to gather information make recommendations and seek alignment to get them delivered. Regular external (client) contact is expected.
This will typically mean working simultaneously on a broad range of commercial problems that impact multiple functions within the business and that are likely to be challenges that have no one right answer so evaluating context options balanced implications and recommendations will be critical.
Knowledge skills & experience needed:
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).
If you need any extra support throughout the interview process then please email us at
We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.
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