Customer Service Advisor

Location

Solihull, West Midlands | United Kingdom

Job description

Customer Service Advisor

Hybrid working in Solihull – a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Full time & Permanent (includes evenings and Saturdays on a rota basis)

Competitive Salary of £22,000pa + Bonus & Benefits

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A bit about us:

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.    

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.   

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it.   

The Role:

As a Customer Support Colleague / Collections Advisor you will be working within our Contact Centre and in our Collections department. This is a telephone-based, customer centric roles where you will be speaking with customers to understand their individual circumstances, listening closely so that you can determine the best way to support them. Your specialist focus will be customers in arrears which will include identifying vulnerable customers and your role will be to find the best possible outcome for them, to change their lives for the better. You will display empathy over the phone and make sure to end the call with a positive outcome for the customer.    

Key Responsibilities:

• Speaking with customers over the phone via both inbound and outbound calling 
• Empathising and engaging with customers, getting them to tell their story and explain their situation 
• Offering positive solutions to customers with arrears 
• To deliver a professional and consistent level of customer service  
• To develop repayment plans that are sustainable for each customer’s needs 

• Keeping internal systems up to date  

Skills 

• Ability to empathise and actively listen to customers 
• Previous experience in customer-facing roles 

• Ability to communicate with customers clearly and confidently over the phone 
• Ability to prioritise and organise workload  
• IT Skills  

Could this be you?

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.  

What’s in it for you?

As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 20 days holiday + bank holidays each year to enjoy.  There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes.  Learn more about what it means to be part of the BNP Paribas Personal Finance team here:  or follow this link to learn more about careers at BNP Paribas Personal Finance:  

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. 

Job tags

Salary

£22k per annum