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Location

Portsmouth, Hampshire | United Kingdom

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Job description

Personal Accident Claims Advisor (A minimum of one-year Personal Accident claims handling experience is essential)

£24,380 to £28,830 (DOE)

Portsmouth / Hybrid (Hybrid work available after 6-month probation period has been passed)

Full training provided

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

**Join our dynamic team and become the backbone of our company's exceptional customer service**

Salary and Benefits:

• £24,380 - £28,830
• 28 days including Bank Holiday’s and incremental holiday plan
• Sponsorship for apprenticeships and professional qualifications
• Contributory pension scheme
• Free Health Cash Plan worth £1700 per annum
• Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for four languages)
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance
• Free on-site parking

JOIN OUR TEAM OF SPECIALISTS!!

• Are you looking for a new role where you can really make a difference to customers?
• Do you have natural empathy?
• Do you pride yourself on delivering first class customer service?

We are looking for an individual who would be interested in developing new skills, has a passion to learn more and assist the team with the handling of Personal Accident Claims.

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over 5 million customers every year and 170,000 travel claims. We are expanding our Customer Service team, and we are now looking for number of Customer Service Advisors who have natural empathy and a flair for making a difference to our travel customers.

The responsibilities of the Personal Accident Claims Advisor are:

• Working within a small team of specialist claims handlers working across a range of insurance markets simultaneously.
• Communicating both professionally and efficiently to customers, brokers and clients via email and telephone.
• Ensuring the data inputted is factual and correct to ensure MI reports are 100% accurate for reporting to the clients on a monthly basis.
• Reading detailed reports and identifying key information and then having the ability to utilise this information against set parameters and policy wordings to ensure the correct cover is applied.
• Building and developing relationships with key contacts from our clients, including supply chain, claims managers and policy underwriters. 

What we are looking for:

• A minimum of one-year Personal Accident claims handling experience
• Excellent communications skills
• Strong attention to detail and analytical abilities
• Natural empathy

If you're ready to embark on an exciting career as a Personal Accident Claims Advisor, visit our website or call us today!

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

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Job tags

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Salary