COO & Functions
Location
Northampton, Northamptonshire | United Kingdom
Job description
KYC Team Leader
Northampton
As a Barclays KYC Team Leader, you will have an exciting chance to be working as part of Barclays Payments Merchant Services (BPMS) who are a Voice & Back Office processing team. Within this role you will lead a team to deliver exceptional customer service to clients and potential clients. Achieving performance metrics, whilst driving continuous improvement and delivering the expected results will be part of your role. You will also act as key member of the Leadership team, engaging across Barclays Payments Merchant Services.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Managing the daily operations of a Team, including effective resource planning, setting and meeting performance targets for speed, efficiency and quality
• Building and maintaining a successful team, achieving performance metrics, whilst identifying continuous improvement
• Ensuring all relevant communications, records and data are updated and recorded
• Reviewing performance and identifying training needs
• Being responsible for coaching, motivating and retaining staff
• Taking ownership of personal development, taking advantage of training opportunities to support your progression
What we’re looking for:
• Ability to support a Team through change and deliver high performance
• Stakeholder management and engagement of key stakeholders up to Senior level
• Excellent people skills with a focus on team working within a high performing environment
• Takes accountability for resolving issues that threaten delivery
Skills that will help you in the role
• Knowledge of Banking products and services and associated legislation e.g. Code of Banking Practice
• Knowledge of regulatory and risk requirements relating to customers
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
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