Senior Underwriter - Bespoke Team

Location

Gloucester, Gloucestershire | United Kingdom

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location: Gloucester

Job Ref: 202163

About the role

Benefact Group  have a fantastic opportunity for a Senior Underwriter to join our Bespoke team based in our Gloucester office.

The successful candidate will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service.

This a thoroughly rewarding opportunity to make an impact within an organisation that gives all available profits to charities and good causes.

Key accountabilities

• Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
• Provide embedded underwriting support at partner and customer sites if required
• Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service
• Act as referral point for the team providing coaching, training in an appropriate time frame
• Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships
• Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
• Understand and operate within regulatory framework and identify and escalate any risks to the business
• Identify complaints, act upon them and resolve in line with company policy
• Conduct audits and provide feedback, coaching and training as appropriate
• Provide team manager support as and when required
• Manage a defined caseload
• Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)

Knowledge, skills and experience

• Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent experience
• Qualified Dip CII or commitment to achieve within an agreed timescale
• Market, Industry and Company knowledge
  
• A proven track record of delivering exceptional customer service
• Appropriate IT skills (will be tested)
• Strong verbal communication skills
• Experience of acting as a coach within a commercial environment
• Experience of effective stakeholder management within a commercial environment

What we offer

• A competitive salary - let's discuss it
  
• Flexible working
  
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme up to 24%
  
• 25days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  
• Up to £300 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications

About us

Benefact Group is a unique international financial services group made up of over 30 businesses. We are owned by a charity and currently the 3rd largest corporate donor in the country, having given away £200 million since 2016. We have an ambitious plan to become the number one corporate donor with strategic objectives in place to double the groups size over the next five years.

We believe it’s essential to attract, empower, grow and reward talented people offer career opportunities and personal development through a fantastic learning and career framework. Luckily for us, the nature of who we are – our giving ethos, our 135 year history and the diversity of what we do – has built a culture of kindness, of great ambition, of passionate people driven to do better and be better.

At Benefact Group, we welcome applicants from all backgrounds and experiences. We understand that the perfect candidate for this role may not necessarily meet every requirement listed in this advert, and we encourage you to apply even if you feel that you don't fulfil every single qualification. Your unique perspective and potential are valuable to us, and we invite you to submit an application if this opportunity resonates with you.

Job tags

Salary