Support and Progression Worker
Location
Newcastle upon Tyne | United Kingdom
Job description
At YHN, our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.
We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.
We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.
We have six fixed term positions up to March 2025 in our Community and Pathway teams providing advice and support to both new and existing tenants who are struggling to live independently and sustain a successful tenancy. The post holder will provide a comprehensive, high quality support service to customers across the city. As a Support & Progression Worker (SPW) you will provide housing related support to vulnerable people on a one-to-one basis. This includes providing practical support to access, set up and sustain a tenancy, help with access to welfare benefits, assistance with debt issues, help customers to maintain independent living, become a successful part of their community and look at future aspirations.
The Person:
Show emotional intelligence in dealing with the multiple needs of customers. Passionate about working with vulnerable customers to improve their lives. Have good IT skills and be diplomatic, assertive, and able to work collaboratively with a wide range of groups to achieve best practice outcomes for customers. Ability to support customers who might struggle to regulate their emotions and engage with services through an understanding of psychological and trauma informed approaches. Work flexibly across the City, including carrying out home visits. Ability to ensure customers are safe by adhering to safeguarding procedures, relevant legislation, and policies, taking a multi-agency approach.
At YHN we are committed to being a Psychologically Informed Environment (PIE) that prioritises its relationships with customers and invests in staff learning and development. We are in the process of rolling out a comprehensive workforce development plan in partnership with Aneemo a national leader in PIE and trauma informed practice with more than 350 frontline staff and managers being enrolled. PIE provides a framework for us to all use that determines our language and approach when communicating and engaging with customers, building on the good practice that already exists within our housing and support services.
Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Amie Cooper by email
[email protected] References will be requested prior to interview for all roles requiring DBS clearance. The successful applicant will not commence in their role until satisfactory DBS clearance is obtained.
We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful, we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.
PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
An organisational review is currently being undertaken by Newcastle City Council on the services delivered by YHN, which is expected to conclude over the next 6 months.
Job tags
Salary
£30.3k - £33.02k per annum
