Lancashire and South Cumbria NHS Foundation Trust
Location
Lancaster, Lancashire | United Kingdom
Job description
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated Mental Health, Learning Disability and Community Trust, Lancashire & South Cumbria NHS Foundation Trust provides a range of services including:
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, Psychology, administration and clerical staff, apprentices and volunteers.
Lancashire & South Cumbria Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information about Lancashire & South Cumbria NHS FT please visit our website via Lancashire & South Cumbria NHS FT.
Come and join our Initial Response Service team .This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.
There has never been a more exciting time to join our Trust. You will be part of a significant transformation to the way services are accessed and delivered. We are looking for four call handlers to help deal with referrals, enquiries from patients, service users, carers and clinicians for mental health services.
The service is a call handling service for our Mental Health Services in The Bay Locality.
This is an exciting opportunity to be a part of a new service. You will provide vital support to our clinical teams whilst maintaining front line contact with our patients and service users.
The role would be suitable for those with experience of patient and service user contact, an excellent telephone manner and a strong customer focus. Comprehensive training will be provided to the right candidate.
The new service offers:
Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.
The service is 24/7 but as a call handler you will be working a shift patterns within our teams based in East Barn, Lancaster.
A full comprehensive training package will be provided to successful candidate
Shift times and days are negotiable and can be discussed at interview.
We are looking for people who are dedicated to promoting recovery, and who can inspire people experiencing mental health and their families that recovery is possible for everyone.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT.
Please see attached the job description and person specification for more information about this role.
Please note that further communication from Lancashire & South Cumbria NHS Foundation Trust (LSCFT) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCFT to contact them.
Please ensure that you read the Person Specification attached below as your application will be measured against this document. Applications from job share partners are welcome and other forms of flexible working will be considered for all posts. For all posts which require a Disclosure & Barring Service (DBS) check please be aware of the Disclosure & Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.
Lancashire & South Cumbria Care is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (especially those with experience of accessing mental health, or Learning Disability Services or caring for someone who has accessed mental health services or Learning Disability Services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. The organisation is proud to be listed as one of the Inclusive Top 50 UK Employers and our HR department holds the Lancashire LGBT Quality Mark. If there is anything you’d like to discuss in relation to your application then please ask.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Job tags
Salary
£22.82k - £24.34k per annum
