Helpdesk Operative

Location

Worthing, West Sussex | United Kingdom

Job description

Are you experienced in CAFM applications? Are you staying in or around Worthing? Have you got help desk/customer service experience in facilities management?

Role - Helpdesk Operative

Pay rate - £13.74/ph (PAYE)

Location - Southern House, Yeoman Road, Worthing, West Sussex, BN13 3NX

Job Type - Temp to perm for the right applicant, initially for 6 months with the view to extension

Hours - Full Time, Mon to Fri 08:00-17:00

Start Date - Immediately (Once offered and completing the documentation)

• Raise and prioritise reactive work orders from client communication.
• Dispatch jobs to engineers or subcontractors and ensure paperwork completion.
• Chase and monitor progress to meet SLAs.
• Monitor system dashboards and run CAFM reports.
• Manage daily jeopardy reports and escalate issues to management.
• Rectify overlapping labour and ensure compliance with procedures.
• Monitor shared inboxes and contribute to reducing customer complaints.
• Analyse job history to prevent duplication.
• Assist with postroom duties on an ad hoc basis to support the facilities team at Durrington.

• Experience with Computer Aided Facility Management (CAFM) system management.
• Proficiency in all MS Office programs.
• Previous helpdesk/call center experience in facilities management.
• Ability to demonstrate initiative and work well in a team.
• Strong analytical and organisational skills.
• Excellent communication with internal and external stakeholders.
• Effective workload and time management abilities.
• Customer service skills.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job tags

Salary

£13.74 per hour