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Location

Bracknell, Berkshire | United Kingdom

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Job description

• Competitive

Here at Content Guru, a global and rapidly growing player in the CCaaS market, we are looking to recruit a Network Engineer to join our growing UK Team.

Based from our Bracknell head office, this role is customer facing both in person and remotely supporting from design, set up and service delivery with continuous service improvement and touch point with our prestigious clients.

Our mission is to adhere to our compliance regulations, with zero downtime to give a service which is second to none. We are a team of hard working individuals who are driven by service excellence to support the business, this really is a team who are passionate about the delivery of a reliable global business operation and the network service performance, which in essence underpins the application and service delivery.

This role would suit a fresh graduate or junior network engineer looking to progress. Regardless of your prior experience level in networking if you have passion and desire we would like to hear from you.

As a Network Engineer, you will be responsible for:

• Network optimisation and improvement: optimise the network by monitoring performance, troubleshooting problems and outages, scheduling upgrades and collaborating with the team on network optimisation and improvement with global cover. Implement tools & automation to improve quality and reduce effort. Deliver industry leading network security operations.
• Problem solving: diagnose and quickly resolve a wide range of networking issues to ensure our platforms maintain their high availability for international clients. Pro-actively address security threats, delivering a competition beating service in both quality and cost.
• Service management: deliver network services to customers (both external & internal), maximising satisfaction and meeting SLAs. Pro-actively monitor and troubleshoot incidents and problems prior to customer service impact where possible. Contribute to customer solution designs and the cloud innovation roadmap.

The successful candidate will demonstrate:

• A Bachelor's degree or equivalent in a technical subject.
• An interest in Software Network Engineering.
• An understanding of Data Center networking (Nexus, VX-LANs, SANs) and WAN networking is desirable, but not essential.
• Good oral and written skills.

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our internationalclients include Panasonic, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm® , we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

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