Torfaen County Borough Council
Location
Pontypool, Torfaen | United Kingdom
Job description
Green waste collections will resume in March - w/c 04/03/24 for those on calendars A and B - w/c 11/03/24 for those on calendars C and D
Hours: 37
Salary: £29,269 to £32,076 Per year Pro Rata Type: Fixed Term Department(s): Shared Resource Service Posted: 01 March 2024 16:29:00 Closing Date: 08 March 2024 12:00:00 Description:
INTERNAL
The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Blaenavon and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this 12 month role the base location will be Blaenau Gwent Schools .
Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.
Our core values are:
People – trusting, supporting, contributing and helping one another.
Sharing – Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.
Practices – Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.
Adding Value – Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.
Common Purpose – Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.
As a successful Schools Desktop Support Analyst, you will:
Provide 1st/2nd line support to schools across the region;
Have experience of desktop support;
Provide escalation to 3rd line where necessary.
Strive to meet and exceed Service Level Agreement (SLA) performance targets;
Have a good working knowledge of IT hardware and software;
Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
Work and adapt to both working within a team and individually.
The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.
This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.
For an informal discussion regarding this vacancy, please contact:
Chris Cadwallader – [email protected] 01495 766873
Cath Barnard – [email protected] 016333 647440
Qualifications / Experience:Essential
For a full list of criteria, please see the job description.
How to apply:You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
Please e-mail completed applications to [email protected]
Torfaen County Borough Council strive to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment.
Job Reference: REQ004592-0803
Job tags
Salary
