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Location

Stoke on Trent, Staffordshire | United Kingdom

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Job description

Our client is a well-established company who have built their business around service, scale, people, and values. Offering a warm and friendly working environment, their business is made up of thousands of professionals spanning multiple countries.


A fantastic opportunity has arisen for a Switchboard operator to work for a well-established company that offers a warm and friendly environment. As a Switchboard Operator, you will be responsible for providing exceptional customer service to a range of external clients and internal.

Job Description:  

• The role of the Switchboard Operator will be to answer all incoming calls from the client base and answer emails, or web enquiries in a fast and timely manner
• To process all requests and log these on to the in-house system
• Working to time frames and ensuring all calls wait is to a minimum to complete customer satisfaction
• To ensure all calls are transferred to the relevant person professionally and promptly
• Liaise with subcontractors to log faults and schedule Engineers to attend the site
• The Switchboard Operator will be a point of contact for all incoming enquiries so a professional nature must be always possessed
• Ensure the switchboard database is always maintained and kept up to date
• Carry out any ad-hoc admin tasks and provide support to the service desk as and when required

Candidate Requirements:

• Client-focused
• Excellent telephone manner
• Highly organised
• Must have a keen eye for detail
• Warm and personable nature
• Good time management
• Good level of IT skills 

Hours: Monday- Friday 8:30 am – 5:30 pm

Salary: £22,000 Per Annum

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

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Job tags

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Salary

£22k per annum