Location
Thornbury, Gloucestershire | United Kingdom
Job description
- £11.10 per hour
- Full time permanent position - 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hours shifts between from 7 am to 11 pm) full flexibility required.
- An additional share of service charge and tips (estimated 2k per year)
- 28-day holiday including bank holidays
- An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
- Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion.
- Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests' requirements.
- Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required.
- Use the Opera Front Office System to check in and check out guests and take payments.
- Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them.
- You will be the first person to welcome our guests to the hotel and will be ready to make that unique first impression with confidence.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
- Provide guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area.
- Cover the reception desk at peak times and when required.
Paid day off on your birthday
Sickness benefit (5 days after 6 months' service)
Referral program - £250 per new member of staff introduced.
Complimentary stay at the castle after 3 months' probation period passed.
Training programs via internal & external professionals and access to online training facilities
Staff and family rates on hotel accommodation and discounts on food and beverages
Recognition programmes
Access to online training facilities
Job tags
Salary
