Customer Service Maintenance Technician

Location

Peterborough, Cambridgeshire | United Kingdom

Job description

In a Nutshell…

We have a new opportunity for a Customer Service Maintenance Technician to join our team within the Vistry East Anglia. As our Customer Service Maintenance Technician, you will rectify defects reported by purchasers within the Vistry and NHBC warranty periods and continue the Company’s commitment to the customer journey.

As the Customer Service Maintenance Technician you will work independently using the weekly job sheets, planning your own diary and work schedule.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Company van
• Agile working possible (dependent on role)
• Up to 33 days annual leave plus bank holidays
• Private Healthcare 
• Competitive contributory pension scheme
• Life assurance – 4 x your annual salary
• Share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Educated to GSCE / GCE standard in Maths & English, and, or,
• BTEC diploma in Building Construction or an NVQ Level 2 or similar, or  City & Guilds in relevant trade
• Valid CSCS card
• Driving License
• Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
• Detailed understanding of NHBC customer handover requirements
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations

More about the Customer Service Maintenance Technician role…

• Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Customer Service Manager.
• Liaise with the purchasers as and when required.
• Ensure that all materials are available at the commencement of the jobs.
• Ensure that any problems or incomplete work are reported to the Customer Care Co-ordinator immediately.
• When visiting a customer’s property, always conduct yourself in a professional and courteous manner.
• Always wear the correct uniform and PPE.
• Carry out work in a safe manner, being particularly aware of customers and any children that may be in the home during your visit.
• Ensure that any substances hazardous to health are used in accordance with COSHH assessments.

Finally, let’s tell you a bit more about us…

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.

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