Customer Service Specialist
Location
Bolton, Greater Manchester | United Kingdom
Job description
About The Role
At AO our customers are at the heart of everything we do. Making our mums proud, and treating everyone like our gran are two values that run through our contact centre, so you’ll be at the other end of the phone bringing our values to life.
We know not everything always goes to plan, but our customers trust us to fix it. Don’t just take our word for it, we’ve got over 500k trust pilot reviews showing exactly how we go above and beyond!
We’re not only passionate about our customers, we’re passionate about our people too. We offer a clear progression path, so the more you learn… the more you earn, our top earners take home £31,100 plus bonus!
Here's What You Can Expect To Be Doing
- You’ll deal with loads of different calls from manufacturer issues through to delivery issues, and sometimes even help our drivers on the road.
- You’ll be using different computer systems, so you’ll need be pretty confident and a quick learner.
- You’ll work to targets to make sure our customers have the best service.
- Working 40 hours a week, on a rotational shift basis Monday - Sunday. We’ll need you in the office for the first 3 months, after that you’ll split your time between home and the office.
A Few Things About You
- Listening is super important, our customers need to feel heard.
- You’ll need to have experience in a customer service role.
- We know not everything goes to plan, you’ll be resilient and do everything you can to help.
- Our customers come to us again and again thanks to our amazing customer service, this needs to shine through every day.
- Working in a fast paced role means you’ll need to be really organised!
- Enjoy solving problems and doing the right thing.
- Driven to hit weekly targets and take control of your own personal development.
Job tags
Salary
£23.75k per annum
