Customer Service Agent

Location

Newcastle upon Tyne | United Kingdom

Job description

Ready for take off? Join Swissport for a career in aviation . 

This is a 30 hour per week seasonal role ending on 31st October 2024

Starting pay for this role is £11.67 per hour for the first six months. During which time Swissport will work to develop your new skills and experiences required for the role, once attained and on completion of probation, you will receive a further 1.5% increase

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!

As a Swissport Customer Service Agents , you will play a vital role in our airport operation and will be responsible for ensuring a positive experience for all passengers between the terminal and the aircraft. 

We are great team players working collaboratively with others whilst being focussed on safety as our top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

The airport is a fast-paced and safety focussed team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes weekends and nights. 

Job Title: Customer Service Agent

Location: (Newcastle)

Position Overview:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

You’ll receive (£11.67) per hour for the initial six months. Throughout this period, Swissport will actively foster the development of your skills and knowledge necessary for the role. Upon achieving these benchmarks and successfully completing the probationary period, you will receive an additional 1.5% increment in compensation.

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Competitive compensation package with opportunities for advancement.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Employee discounts on travel and other benefits.
• Collaborative and inclusive work environment with opportunities for professional growth and development.
• Access to employee assistance programs and wellness initiatives.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Apply today to embark on a rewarding career in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job tags

Salary

£11.67 per hour