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Location

Southend on Sea, Essex | United Kingdom

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Job description

Our Governance team has a wonderful opportunity to join our supportive and friendly team as a Senior Administration Officer who will ensure delivery of a comprehensive and effective administration service to clinical personnel.

You will be required to provide an effective and efficient Personal Assistant/Secretarial service to the Care Group 3 Division 8 Local Services team which will include acting as a first point of contact for communication for Consultants, Medical and other hospital Staff and outside agencies, providing support to the team members and liaising with departments across MSE solving queries as appropriate.

You will be responsible for providing administrative support to the Governance Lead and Governance and Complaints Team.

Your role will be to work as part of the Quality Governance Team to ensure delivery of a comprehensive and effective administration service, responding to requests on it's behalf using judgement and initiative based on experience to be able to prioritise against existing commitments and to communicate complex and sensitive information with a level of understanding and application of confidentiality procedures.

You will be working closely with the Complaints Coordinator to help ensure complaints and PALS are responded to in a timely manner, databases and electronic systems are kept updated, and the Divisions are supported in their management of patient experience related queries.

You will ensure clear and effective communication between members of the service, be responsible for the administrative preparation of agendas and papers for meetings, taking and typing up minutes as required as well as promoting good customer relations and public image of the service and dealing with incoming correspondence and using judgement and initiative based on experience to compose and type responses to routine correspondence matters on behalf of the service.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

This advert closes on Friday 1 Mar 2024

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Job tags

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Salary