CRA GROUP LIMITED
Location
Camden Town, Greater London | United Kingdom
Job description
23 months contract with a Northwest London based Local Authority
Job Summary:
Camden s role as a landlord is radically changing to deliver a joined up innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camden s homes to have secure safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. We want to make sure that on a daytoday basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents.
This role provides a frontline trusted service to our residents as they move in and out of their homes coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people s lives and identifying predictable demand the team will use systems thinking principles learning from the experience of our residents to challenge and ultimately change where required the way the system is working ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services both internally and externally to meet residents need and help build the resilience of our residents and communities.
This role will not only balance frontline reactive and proactive casework to the residents living in our properties but also influence and drive forward any necessary changes helping to codesign a landlord service that continues to adapt to meet changing needs and priorities. With support training sharing experience with team colleagues and having honest conversations with residents the Neighbourhood Officer will be empowered to work to identify and help resolve the root causes of an issue impacting on a resident s life. Working as the trusted point of contact the officer will pull in support where needed assisting the resident where possible to identify the issues and find solutions to their problems. Where possible the new approach will seek not only to resolve issues impacting on individual residents but also more broadly to seek solutions and learn from the experience to improve the service available to the wider resident group.
Key Duties/Accountabilities:
To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods.
To develop skills and knowledge in key areas to meet the needs of residents.
To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs.
To support residents to solve problems at their root cause to build future resilience for individual residents and our communities.
To deal with things as early as we can and as much as we can pulling in support when needed to resolve resident issues in partnership with other officers services and organisations.
To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers.
To work closely with and develop partnerships with other agencies teams and colleagues to deliver a service consistent with the changing needs of our customers.
To act as a lead contact for Tenant and Resident Association in the neighbourhood.
To identify patterns in barriers and obstacles to the work and address these collaboratively with peers and senior colleagues.
To build close working partnerships in the neighbourhood area and other teams to best deliver for Camden residents in our properties for example NHS Police Domestic Violence and Money Advice agencies and professionals;
Essential Experience Required:
Must have experience in Neighbourhood Housing.
Additional information to note:
This post is subject to an Enhanced DBS check.
This post is cover for longterm sickness.
Working in 5PS and other Camden offices and homeworking when not out in neighbourhood.
Attendance at external meetings sometimes outside normal working hours may be required such as TRA meetings and community events.
Job Zone: Place Housing and Tenancy.
Level Level 3 Zone 2
Camden Way Category 2
The closing date for this position is Friday 05/01/2024.
Job tags
Salary
