UX Design Owner

Location

Solihull, West Midlands | United Kingdom

Job description

Job Title: UX Design Owner

Location: Solihull

Hours: Permanent

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At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top UK Employer providing a great place to work in an open and inclusive environment.  

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way. 

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values - we're positive, we’re brave, and we own it. 

The Role:

As the UX Design Owner, you will work closely with Product Owners to design the best user experience based on insight, develop detailed mobile-first customer prototypes, write requirements and acceptance criteria, and support the change of customer journeys throughout.

The remit of the role covers digital self-service, apply journeys and propositions to help develop customer loyalty and new credit products.

You will support the business by designing, prototyping, researching, and owning the development of significantly improved UX / customer journey designs for consumer finance products.

Key Responsibilities:

• Lead UX design and prototype development to improve digital self-service, application journey, loyalty initiatives and new products as needed
• Develop working prototypes to bring requirements to life, to test and improve through customer research
• Work closely with Product Owners (sometimes acting as Product Owner) and the wider business to support other areas including:
  • Customer experience design
  • Research & benchmarking
  • Backlog development, refinement & prioritisation
  • User acceptance testing as needed
• Act as centre of excellence for UX design for key initiatives (including Apply journeys) – working with external partners,  Brand team and external UX and research agencies as required
• Ensure that proposed design changes comply with Legal, Regulatory and Conduct requirements including accessibility

Skills & Attributes:

• Strong UX and prototyping skills using mainstream software (ideally with a focus on digital self-service initiatives and mobile apps)
• Experience of working in Agile teams and of supporting Product Owners or acting as Product Owner (including writing user stories, acceptance criteria and user acceptance testing)
• Customer centric approach
• Commercial awareness
• Application of best practice digital development techniques (a good understanding of design for accessibility is an advantage)
• Benchmarking Customer research
• Customer journey mapping
• Effective governance and Stakeholder management
• UX and functionality testing – to ensure the solution meets our customer and business requirements

Could this be you?

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most. 

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.

What’s in it for you?

As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more.  Learn more about what it means to be part of the BNP Paribas Personal Finance team here: or follow this link to learn more about careers at BNP Paribas Personal Finance: .

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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