Service Care Solutions Ltd
Location
Warwick, Warwickshire | United Kingdom
Job description
Housing Options Officer
Warwick, UK
Temporary
Full Time 37 Hours
We are seeking a dedicated and empathetic Housing Options Officer to join our team in Warwick on a full time, temporary ongoing basis, with an initial contract period of 3 months. The Housing Options Officer will be responsible for providing advice, assistance, and support to individuals seeking housing solutions. This role requires in-depth knowledge of housing legislation, policies, and procedures, as well as excellent communication and problem-solving skills. The ideal candidate will be passionate about providing excellent customer service, and professional housing advice service. Please note that a full UK driving licence and access to a vehicle is necessary for this position.
Requirements
- Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
- Previous experience within a role delivering customer focused services
- Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
- Previous experience managing a client case load
- Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children's Act
- Excellent communication skills, both verbal and written
- Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
- Proficient computer skills, including Word and Excel
- Full UK Driving Licence and access to a vehicle
Role Expectations
- Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
- Assess individual's applications and ensure any accommodation provided is done so in the most cost effective way
- Liaise with internal and external key partners, and develop good working relationships
- Complete emergency Court applications to suspend possession orders and bailiff's warrants, including preparation of legal pleadings on behalf of clients
- Conduct referrals to tenancy deposit scheme, support providers including the Direct Access Hostel and women's aid refuges in order to prevent or relieve homelessness
- Prepare and review Personal Housing Plans and Housing Needs Assessments
- Mentor, train and guide the Housing Options and/or Allocations Assistants in carrying out support tasks connected with preventing homelessness as required
- Manage and update the housing register and maintain up to date casework records
- Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
- Attend Meetings: Participate in team meetings, case conferences, and external agency drop-in sessions where required
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to
[email protected] #J-18808-Ljbffr
Job tags
Salary
