Resident relationship Officer (SO2)

Location

Enfield, Greater London | United Kingdom

Job description

Job Category : Housing
Location : Edmonton Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.27

The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives. Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term. The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.

Job Specifics – Skills, Experience, Knowledge & Abilities

Essential:

1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
2. Knowledge of housing law
3. Understanding of how to apply coaching and /or motivational interviewing tools with customers to drive ownership of problems and solutions
4. Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
5. Experience of managing a portfolio of complex casework in regards to people support and tenancy management issues
6. Experience of working in face-paced environment, with many competing priorities
7. Experience of working in complex housing organisation and experience of working with vulnerable residents to improve outcomes and sustain behavioural change

Desirable:

1. Specialism, or extensive working experience, in two or more of the core areas: safeguarding, domestic abuse, mental health, children and young people support, support for the elderly, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families

Qualifications & Professional registration criteria

Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if applicable) criteria, you will be expected to meet these requirements of the role and they will be explored with you at interview.

1. Housing related qualification or willingness to undertake professional on the job training

Job tags

Salary