Work Search Recruitment Limited
Location
Wakefield, West Yorkshire | United Kingdom
Job description
We currently have a fantastic opportunity for an experienced Service Advisor to join this busy team in Wakefield. Joining a main franchised dealership you will be responsible for:
- Establishing rapport with customers and providing excellent service at all times
- Identifying ways in which you can help the customer and achieve sales targets by selling technician labour and add-on products
- Booking in customer vehicles for servicing, to maximise labour utilisation and efficiency
- Arranging alternative transport for the customer (courtesy cars where possible) and liaising with drivers regarding pick-up and delivery of customer vehicles
- Managing and following up all work in progress on customer vehicles; liaising regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
- Producing customer invoices
- Arranging/collecting payment from customers over the telephone or in person
Skills required:
- A passion to deliver a high standard of customer service
- Excellent telephone and face-to-face communication skills
- Administration skills; be able to use computers with confidence and the ability to organise and prioritise work
- Knowledge of Pinnacle or other DMS systems would be advantageous
- Previous motor industry experience in a similar role is desired but not essential
A great opportunity to join a long-established motor group, with a great working environment and the opportunity to develop your career with ongoing training and progression opportunities. In addition to a competitive salary & generous OTE, you can expect 30 days of annual leave (inclusive of bank holidays) which increases with service & a workplace pension scheme.
Hours: Monday to Friday 8.30am – 5.00pm (no weekend working)
Salary: £23,028 to £25,000 depending on experience. plus bonus (circa £300 per month)
Reference: WS 325
Job tags
Salary
£23.03k - £25k per annum
