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Location

Cambridge, Cambridgeshire | United Kingdom

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Job description

About us:
Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence.
We deliver a range of services to our customers across the east of England, including housing, and we are looking for a efficient administrator to join our Property Maintenance Team.
Key description of the role:
In this varied and interesting role, you will be the all-important first point of contact for our tenants, taking details of their repairs, booking in jobs and liaising with contractors and our internal teams to ensure our tenants receive a great service. You will also schedule planned maintenance tasks and keep our tenants informed of key dates they need to be aware of.
The Ideal Candidate:
Whilst you may not have worked within the housing sector before, you will have great customer service skills, as well as strong planning and organisational skills. In this role communication is absolutely key, so you need to be confident and comfortable speaking to a wide range of people with empathy and kindness. Active listening skills are as important, as is the ability to learn new processes and attention to detail and embracing our values in all that you do. IT skills are essential, particularly Word, Excel and email, training will be provided for the housing and maintenance systems we use.

What you’ll get in return:
• 25 days holiday plus bank holidays
• Hybrid working options may be available
• Inclusive employee assistance and wellbeing support
• A comprehensive induction, access to ongoing training and learning and development opportunities, including qualifications
• Company sick pay
• Choice of 2 pension schemes with an enhanced employer contribution
• Opportunities to recognise and be recognised and rewarded with our Values in Practice reward and recognition scheme
• Cycle to Work scheme
• The chance to have your voice heard as part of our employee forum and colleague experience group

Interested? You can find out more about the Papworth Trust, our values and what we do here Papworth Trust - Home. If you would like to have an informal chat about the role please contact Sabrina Gawtrey, Team Leader Housing on 0330 678 0008 Option 2, we’d love to hear from you.
To apply please by send your CV together with a covering letter, outlining how you meet the requirements of the job and person specification to: [email protected]
We are a Disability Confident Employer, and welcome applications from disabled candidates. If you would like support to apply, please contact the People Services Team on 01480 357200 or email [email protected] and we will be happy to help.
Please be aware that a DBS check is required for this role and will be only carried out following an offer of employment to the successful candidate.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary

£25.22k per annum