Customer Service Coordinator

Location

Gloucestershire | United Kingdom

Job description

Customer Service Coordinator

Permanent

£26,000 - £30,000 PA

Monday to Friday

Based in Stonehouse

We are currently working with an exciting client within the food industry who is looking for a Customer Service Coordinator to provide excellent service to all internal and external customers in a professional and timely manner.

This role will include high levels of customer communication, so they are look for someone who is detailed and accurate in there approach to order processing and an excellent ability to problem solve.

The successful candidate will be responsible of the overseeing of all legal and contractual documentation in the distribution of products via haulage/transporters to UK/EU & destinations around the world.

As part of the role, you will be:

· Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams.

· Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience

· To provide regular communication and update to the customer to ensure customer engagement and satisfaction.

· To cascade key information to Line Manager and other departments, teams and colleagues as required including dispatch/shipping requirements.

· Consult with customers on ordering patterns, requirements and future projections.

· Dealing with all customer enquiries - taking full responsibility to ensure enquiry is either dealt with satisfactorily and/or passed on timely to other colleagues to resolve.

· Monitor customer feedback and ensure key issues are escalated to Line Manager

· Production of accurate reports, data and analysis when required.

· Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers.

· Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier.

· Review invoices & costs to ensure accuracy of charges prior to signing off.

· React to supplier error reports and work through to positive resolution.

· Develop knowledge of export processes to enable the orders to be processed, dispatched and delivered in the most cost effective & efficient way.

· Identify areas for future business enhancements and ways to improve customer experience.

Experience / skills

· Proven record of understanding and providing an elevated level of customer service.

· Excellent communicator with the ability to easily build relationships.

· Ability to analyse data, escalate any areas of concern and provide supporting reports when needed.

· Understanding of legislation in the distribution of products overseas.

· Positive and outgoing personality with the ability to work well within a busy team environment.

· Ability to organise and prioritise own workload and identify any areas of issue.

· Ability to work in a fast paced, sometimes pressured environment.

· Strong ICT knowledge - including Excel, Word and SAP/databases.

· Previous experience and/or strong desire to develop skills in the export processes.

· Experience of using SAP and/or other databases and report writing applications.

If this role is something you feel you have the ability for, please do apply and email me on [email protected]

Acorn by Synergie acts as an employment agency for permanent recruitment.

Job tags

Salary

£30k per annum