Location
Rotherham, South Yorkshire | United Kingdom
Job description
Asset Support Officer
Hybrid role however first 4 weeks training on site at Wath, Rotherham, S63 7ER
£25,000 per annum
40 hours per week, various shifts
About Us
G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities.
We deliver through teamwork and always act with integrity. Our caring culture puts people and safety first. With clients from the public and private sectors including schools and government sites, we assist a wide range of organisations and offer bespoke solutions. Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.
If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.
About the role
We are looking for an experienced Asset Support Officer to support in maintaining the tracking of all G4S and DWP assets, reflecting this in the Asset Register.
As Asset Support Officer you will be responsible for making arrangements for equipment to be returned in a timely manner from leavers of the business and support of kit deployment and distribution.
Key Accountabilities of this role will include:
Track and monitor a large scale of assets through life, maintaining an inventory of all assets controlled by the business
Follow the IT process, raising tickets for returns devices to be reset before adding them back in to available stock
Support in organising and leading meetings with key stakeholders regarding the Asset Register
Maintain strong communication and working relationships with relevant G4S colleagues and recruitment agencies regarding leavers and kit returns
Support in daily, weekly and monthly analysis reports to be shared amongst the team and stakeholders to track progress
Always maintain client, customer and business confidentiality.
Report any discrepancies or issues related to equipment to the Information Security manager as soon as they are detected.
Liaise with the wider business such as Learning and Development and Systems Managers to support in deployment of kit to new starters
Support with any HR related matters when equipment is not being returned to the business.
To understand the escalation process and implement it when necessary.
To keep up to date and complete training as requested.
Arranging for replacement equipment to be sent out to agents if needed
Accepting delivery of new equipment
THE IDEAL CANDIDATE:
Essential Criteria:
Ability to communicate with stakeholders at different levels
Be detail-oriented and highly organised
Be flexible and open to change
Flexible in hours of work
Ability to ensure confidentiality
Able to maintain effective working relationships
Able to deal with multiple tasks and prioritise
Ability to follow strict processes and deadline
Desirable Criteria
Experience of working in a call centre environment
Analytical thinking skills
Experience in Asset Management
Knowledge and understanding of Microsoft Excel/Google sheets or similar data capture tools in order to monitor and maintain a database
Ability to support the operational teams with occasional wider support
About you
The ideal candidate for this role will have a proven conscientious and well organise approach to workload.
In addition you will have strong communication skills and be able to work on your own initiative.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
Progression, training and development catered to you.
Charity work
Refer A Friend incentives
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services
24/7 support specialising in health and medical
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.
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Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
£25k per annum
