Customer Service Advisor

Location

Levenshulme, Greater Manchester | United Kingdom

Job description

We are the first company to recognise one of the fastest growing trends in the world of beauty. With modern innovation allowing manufacturers to create devices that mimic the on-site devices used by professionals in salons, spas, and clinics, CurrentBody has brought together a complete selection available for home use technology.

We are looking for highly motivated Customer Service Advisors with a passion for delivering customer excellence to join our team at our new purpose built offices in Levenshulme, Manchester.

As the foremost provider of beauty devices, we handle a wide range of products and have suppliers and customers across the world. This role will see you interact with customers across the globe to ensure they receive top class customer service.

Responsibilities

• Responding to UK and international customer queries via email, phone, and social media channels in a timely and accurate manner
• Maintain customer records by updating account information and recording details of any customer issues/inquiries
• Learning as much as possible about the company’s range of products to ensure you can offer great advice to the customers pre and post-purchase
• Liaising with other departments to resolve queries and obtain information for customers
• Online live text chat with on-site visitors helping them with product advice
• Managing logistics and deliveries
• Working with different payment systems

Requirements

• Experience working in customer services advantageous but not essential
• Experience using Zendesk advantageous but not essential
• Excellent IT skills and a good understanding of ecommerce
• Outgoing and friendly attitude
• Able to work under pressure in a fast-paced environment
• Ability to multi-task
• Additional languages advantageous but not essential

Hours:

3 Shift patterns which rotate - 1 in 3 weekends required.

7:00am - 3:30pm Office based

8:00am - 4:30pm Office based

11:30pm - 8:00pm Work from Home

When working weekends it is both Saturday and Sunday Working from home 9-5.30pm with days off in lieu during the week.

Benefits

Competitive Salary

33 days Holiday

Staff Discount

EAP Scheme

Flexible Working

Free Parking

Regular Social Events

We are committed to creating a diverse and inclusive work environment, where all our employees have equal access to opportunities. We strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.

Job tags

Salary