The Best Connection Group Limited
Location
Ditton, Kent | United Kingdom
Job description
**Job Title:** Service Centre Manager **Company:** The Best Connection - Maidstone **Location:** Aylesford, Maidstone **Position Type:** Full-Time 15 Month Contract **About Our Client:**
Out client is a global leader in modular accommodation solutions, providing innovative and flexible buildings for hire and sale. As a key player in the industry, they are committed to delivering unparalleled service and customer satisfaction. Join as a Service Centre Manager and play a pivotal role in shaping the future of modular space solutions.
**Role Overview:**
As a Service Centre Manager at our client, you will be the linchpin of operational brilliance, leading a dedicated team to ensure seamless quality, timely delivery, and cost-effectiveness. Your role will contribute to commitment to excellence, fostering a culture of continuous improvement and customer satisfaction.
**Responsibilities:** **Quality and Operational Excellence Oversight:** - Spearhead site-wide efforts to ensure optimal quality outcomes. - Lead cross-functional quality reviews, implementing permanent corrective actions. - Investigate NPS feedback, engaging with customers for systemic improvements. **Efficient Delivery Management:** - Maximize fleet utilization and streamline stock rotation for timely deliveries. - Proactively address sales inquiries and problem-solve stock challenges. - Foster collaborative efforts with other Site Managers for optimized customer delivery. **Cost Control and Financial Management:** - Oversee overall cost and P&L management for site operations. - Utilize metrics to drive action in areas such as materials, stock, and resource utilization. - Identify and implement efficiency improvements across operations. **People Leadership and Development:** - Provide leadership to the site team with clearly defined objectives. - Maintain training records, ensure clarity in the skills matrix, and foster a culture of teamwork. - Lead engagement initiatives and coach team leaders and managers for daily productivity improvements. **Strategic Operational Excellence:** - Identify and implement improvement initiatives through process improvement methodologies. - Utilize operational excellence tools to drive continuous improvement. - Lead change initiatives from identification through project delivery. **Requirements:** - Proven leadership skills with the ability to inspire and guide teams towards operational excellence. - Comprehensive background in site operations with a focus on quality control, timely delivery, and cost management. - Strong analytical skills for data interpretation and process improvements. - Proficiency in logistics and delivery, including fleet utilization and on-time deliveries. - Experience in cost management and P&L oversight, with a focus on efficiency improvements. - People management experience with a focus on setting objectives and maintaining training records. - Expertise in operational excellence and the ability to deliver improvement initiatives. - Effective communication skills for collaboration and teamwork. - Adaptability, skills, and a commitment to staying updated on industry trends. Apply Now!
Benefits & Requirements:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
How to achieve higher pay rate:
Relevant Qualifications or Certificates
All vacancies are available and correct at the time of posting. Some details may be subject to change.
Job tags
Salary
£40k - £50k per annum
