IT Service Analyst

Location

Cheadle, Staffordshire | United Kingdom

Job description

Role : IT Service Analyst Location : Cheadle (Hybrid Working) Pay : £25,750.00 (This will be supplemented by 20% unsociable hours shift allowance) Hours : 7.5 Hour Shifts on Rota

Rota Hours over the weekend between – 6am to 7pm Thursday to Monday

Including Performance Bonus, as well as fantastic company benefits!

If you are a IT Service Analyst looking to join a company with fantastic new projects, a global presence and exciting further growth planned then this role is perfect for you!

A market leader in global payment tech, you will be secure in the knowledge that you are part of something big enough to get excited about everyday, but still holding the core values of looking after their people always!

As a key member of a highly effective team which is looking to add for only positive reasons due to expansion, you will have job security, development opportunities and great company benefits.

You will…

• Responding promptly to incidents and service requests reported by internal users during out-of-hours periods, diagnosing and troubleshooting technical issues effectively.
• Escalating complex or critical incidents to the appropriate teams or management, ensuring prompt resolution and minimal business impact.
• Adhering to defined SLAs and service targets, ensuring incidents and service requests are resolved within agreed timelines.
• Exhibiting excellent customer service skills, demonstrating empathy and professionalism whilst addressing user concerns.
• Onboarding new clients using the Set-Up Portal
• Contributing to knowledge base articles and proactive problem management.

If you have proven experience working in a Service Analyst and Implementation environment/role then this really is a exciting opportunity to get yourself into a company that will look after you.

You could be in in your exciting new role by end of November start of December.

Contact Simon at Positively Different Solutions to find out more about this fantastic position.

Job Types: Permanent, Full-time

Salary: From £25,750.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Work from home

Schedule:

• Day shift
• Flexitime
• Weekend availability

Application question(s):

• Do you hold any recognised IT Qualifications? if so please list...
• This roles hours will see you working rota hours Thursday to Monday you must be ok with this to apply? if not we can not move your application forward.

Experience:

• Service Analyst: 3 years (required)

Work Location: In person

Reference ID: SQJ/WKEND/HYB1

Job tags

Salary