Location
City of London, Greater London | United Kingdom
Job description
Are you a committed, hard-working and eager to learn individual? Then come join the Comex 2000 family!
We are looking to recruit a Team Manager to provide support to the Community Fibre team.
As Team Manager for Residential installation you will manage engineers who are doing FTTH installation. This role will be both officer & field based, you will be expected to offer leadership with a responsibility for team success. The implementation and monitoring of agreed objectives for the team will be priority, whilst also ensuring company policies are followed and the best possible service is delivered to the client.
Requirements
What will you be doing?
As a Team Manager, your core responsibilities will be –
- Managing the field activity of your team whilst ensuring Health & safety policies and procedures are always adhered to.
- Working to NRSWA Guidelines.
- Monitor Team performance and activity. This includes pre-pull works, under 3 Meter small dig works.
- Implementation of new recruits/trainees into your team.
- Regularly assessments with trainees within your team through to sign off
- Managing daily completion rates, ensuring customers and client are kept fully updated
- Maintain our company image, ensuring a good reputation is upheld at all times, when dealing with our clients and their customers.
- Resolve any issues raised by the technicians within your team and escalate issues outside your remit where appropriate.
- Use your own initiative and seize every opportunity to enhance customers overall experience.
- Ensure all complaints are promptly addressed, with minimal customer and client inconvenience and confirm satisfactory resolution on each occasion.
Skills & Qualifications required:
- Communication - Ability to communicate effectively both orally and in writing.
- Decision making and good judgement – Ability to make good and effective judgements when presented with available data.
- Influencing - Ability to influence others.
- Leadership and Vision – Ability to inspire team with a clear vision and purpose.
- Resilience – Ability to cope under pressure with maximum perseverance.
- Thought process – Ability to think laterally and constructively.
- Planning and Organisation – Ability to identify requisite steps to be taken in order to achieve specified objectives and ultimate team success.
- Accountability – Taking personal responsibility for actions of a team.
- Computer literacy – Ability to use computer applications such as MS Word and MS Excel, and to learn new computer skills where required.
- Personal presentation – requirement to maintain a professional level in relation to individual appearance at all times.
- Managing discipline
- Managing staff and mentoring team members
- Managing team member’s sickness and attendance.
- Holding regular team briefs, task delegation, review team issues and overall performance.
- Setting regular targets and objectives in conjunction with your Manager.
- Site communication – encourage respect with open, transparent communication.
- Inspiring and motivating staff to increase performance.
- Performance management.
- Providing regular coaching and support to your team.
- Providing individual feedback to team members where appropriate.
- Lead by example
- Uphold and maintenance of team morale.
Benefits
What can we give back to you?
- PAYE competitive salary
- As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employee’s development through continuous training and up-skilling
- Offering career development and opportunities for progression through the business
- Access to exclusive events, shopping deals, giveaways and travel discounts
- Heavily discounted Virgin Media products, including broadband and TV services
- Refer a Friend scheme offering cash bonuses of up to £1000
Job tags
Salary
