Delivery Support and Assurance Administrator

Location

Farringdon, Devon | United Kingdom

Job description

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 32 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio.

Requirements

Methods is currently recruiting for a Delivery Support and Assurance Administrator to join our team on a permanent basis. This role will be in our London office with remote working as feasible. This role may include travel around the UK as required.

The Delivery Support and Assurance Administrator will be expected to work as part of the Methods Delivery Support and Assurance Team. They will be supporting the administration and assurance projects and associate placements.

The ideal candidate will need to have demonstrable experience of business support and administration. In addition to the skills and understanding of business process and administration, they should also have excellent interpersonal skills to communicate across the business and with clients and associates.

Although the Delivery Support and Assurance Administrator will have a portfolio of responsibilities specific to their area of expertise and grade, it is expected that they will develop a set of skills, competencies and knowledge to operate effectively within their role.

The Delivery Support and Assurance Administrator will have the following responsibilities:

• Time and Expense Management running the manual and authoriser mailboxes, processing completed cards and inputting time onto the system where necessary, dealing with complaints and queries and resolving issues with the accounts team. Offering help on the on-line timesheet portal, sending user details and user guides as needed, liaising with salesforce team, finance team and the rest of the support function on point of escalation
• Supplier and Sub contractor set up; adding new Requirements and Clients to JobScience. Formatting, updating and adding new candidates / client contact details / CVs formatting and Daxtra administration / documents onto Salesforce and SharePoint
• Billing - Raising and releasing monthly billing events for all Professional Services Clients ready for invoicing by Finance
• Invoicing and credit control support to the accounts team. Providing debt management support
• Purchase Order creation and management. Checking and adding Client Purchase Orders to the system, escalating any issues to Account Managers. Monitoring PO values and liaising with Account Managers regarding any shortfalls
• Procurement – setting up suppliers and purchase orders
• Case Management – responsible for delivering cases raises to meet SLA’s
• Producing contracts – creating new resources and following through with placement set up in an accurate and meeting SLAs
• Managing Contract end – writing and sending termination letters when contracts end
• Administration of Project and Placement close – ensuring that the process to close projects, placements and POs is followed
• Assurance and integrity of the processes and systems
• General Housekeeping tasks to ensure billing and invoicing continue to run smoothly
• Setting up of new Projects from initial opportunity to when the Project becomes active
• Setting up new milestones/assignments as required on Salesforce
• Maintaining client and contract filing systems on SharePoint
• Providing professional first line to support to all new starters
• Ad hoc administrative duties and support to the business as required
• Support internal initiatives as required

Ideal candidates will demonstrate:

• The ability to prioritise incoming tasks and carry them out in a time conscious manner
• Excellent attention to detail
• Excellent communication skills
• Flexible attitude with the ability to work under pressure
• Practical, good common sense with the ability to be proactive, use initiative and multitask
• Strong organisational and administration skills with a keen attention to detail
• Experience with Salesforce
• Knowledge of recruitment administration
• Good understanding of MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent telephone manner with good customer facing skills
• Practical, good common sense with the ability to be proactive, use initiative and multitask
• Demonstrable experience of working in a fast-paced environment
• An understanding of billing and invoicing
• Able to work both independently and as part of a team

Desirable Skills & Experience:

• Administration in a Professional Services and Recruitment environment, including reporting functionality and dashboard creation, all aspects of data manipulation in - Financial management tools. Ideally on the Force.com platform
• Demonstrable experience in a fast-paced customer service environment would be highly beneficial

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring, and thought-provoking leadership
• A supportive and collaborative environment

As well as this we offer:

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (

Job tags

Salary