Sodexo
Location
Epsom, Surrey | United Kingdom
Job description
As a Front of House Supervisor and seize the opportunity to make a significant impact in a customer-focused role. This position offers the chance to lead a dynamic team in delivering integrated support services with a keen focus on excellence and innovation. If you're a driven individual passionate about enhancing operational efficiency and client satisfaction, this role provides an unparalleled pathway for career progression in a global company.
What you’ll do:
Supervise a diverse team, including front-of-house, post-room, and porterage staff, ensuring a cohesive and efficient operation.
Act as the primary point of escalation for client inquiries and complex service requests, delivering solutions that exceed expectations.
Design and implement strategies to streamline workflows and improve service integration, enhancing both efficiency and productivity.
Develop and lead training programs aimed at expanding the skill sets of your team, fostering a culture of continuous learning and adaptability.
Establish and monitor KPIs, conducting regular performance reviews to ensure the team's alignment with service standards and objectives.
Champion a customer-centric approach, ensuring all services—from room setups to post-room duties—are executed flawlessly and punctually.
Facilitate collaboration across departments, maintaining open lines of communication and promoting a unified service delivery model.
What you bring:
Proven supervisory or managerial experience, ideally within a service-focused environment.
Exceptional leadership and communication skills, with a talent for nurturing and developing high-performing teams.
A customer-first mentality, with a track record of enhancing service delivery and client satisfaction.
Strong analytical and problem-solving abilities, with a proactive approach to process improvement.
Flexibility and adaptability, with the capacity to respond effectively to the dynamic needs of the business.
Proficiency in IT platforms including Outlook, Word, and Excel, and fluency in English (both verbal and written).
What we offer:
Working with Sodexo means more than just a job. It represents a chance to be part of a global community that positively impacts millions of lives every day. We offer:
A competitive salary and benefits package.
Extensive opportunities for career progression and professional development.
A supportive and inclusive work environment where innovation and initiative are valued.
The chance to work for a company committed to sustainability, diversity, and making a real difference in the world.
Ready to lead our We Support team towards new heights of service excellence?
Job tags
Salary
£15 per hour
