Location
Birmingham | United Kingdom
Job description
Are you skilled at providing technical support to end-users in a fast-paced environment? We are seeking a customer-focused IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for diagnosing and resolving hardware and software issues, installing and configuring software and hardware, and providing technical assistance and training to end-users. Your expertise in troubleshooting and problem-solving will be essential in ensuring the reliability and availability of IT systems and services. If you have a passion for helping others and a knack for technology, we want to hear from you!
Key Responsibilities:
- Provide technical support and troubleshooting assistance to end-users via phone, email, or in person.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and peripherals.
- Install, configure, and maintain software applications and operating systems.
- Manage user accounts, permissions, and access rights.
- Document support tickets, resolutions, and knowledge base articles to facilitate knowledge sharing and problem resolution.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in IT support, with expertise in diagnosing and resolving hardware and software issues.
- Strong knowledge of Windows and/or Mac operating systems.
- Excellent communication and customer service skills.
- IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus.
Job tags
Salary
