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Location

Falkirk | United Kingdom

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Job description

Set quality standards and deliver continuous improvement:

• Maintain up to date, detailed knowledge of relevant legislation and regulatory guidance
• Undertake service visits, identifying any areas of concern and setting out actions required to rectify
• Implement continuous improvement methods to constantly improve service delivery
• Help Branch Manager Prepare for inspections by statutory bodies
• Seek and manage feedback from customers and others, including complaints in partnership with the Area Manager.
• Oversee the start up of new services ensuring thorough assessment, support and planning.
• Participate with the Management Team in the modernisation of services and seek opportunities to create more personalised approaches to support
• Maximise occupancy of existing services

Line management of service managers and their teams:

• Work within Rainbow Services (UK) Ltd policies and procedures and ensure compliance throughout the workforce
• Provide effective supervision to Homecarers and Senior Homecarers and support them to do the same within their teams
• Conduct annual appraisals of staff in conjunction with the Branch Manager.
• Contribute to the recruitment and selection of staff in line with equalities legislation, and ensure adequate induction and management of probationary periods
• Utilise performance management methods to promote best practice, efficiency and effectiveness, and deal with under performance and poor practice
• Assist in the Operation of Rainbow Services (UK) Ltd disciplinary and grievance procedures when necessary
• Take direction from the Branch Manager and Operation’s Director and complete tasks to agreed deadlines and quality standards

Staff development and training:

• Identify staff training and development needs
• Liaise with the Branch Manager to plan to meet training needs
• Provide coaching and mentoring to Homecarers and delegate work assignments to develop knowledge and skills

Manage service budgets:

• Overview the monthly summary reports to ensure services are being provided at the level commissioned and remain financially viable
• Identify anomalies or variances and action plan to correct

Represent the organisation:

• Promote Rainbow Services (UK) Ltd to customers and commissioners from Health and Social Care Partnerships
• Participate in meetings with statutory agencies as required

Promote choice and control for clients

• At all times support the rights and choices of our clients
• Enable the involvement of clients in all aspects of their service
• Work collaboratively with advocates, families and professionals to ensure that the best possible support is delivered
• Establish working practices that respect the autonomy of the client and seek to promote independence and inclusion
• Uphold an anti-discriminatory approach to service delivery

Safeguarding:

• Promote good practice in relation to safeguarding vulnerable adults
• Respond to and manage any safeguarding concerns raised using the relevant multiagency protocols

Health and safety:

• Ensure that robust health and safety arrangements are in place in the services
• Constantly monitor, review and adjust health and safety arrangements in required
• Ensure that any maintenance, fire safety or security issues in premises owned or operated by Rainbow Services (UK) Ltd are systematically identified and addressed
• Liaise with the Area Manager and Directors regarding any necessary expenditure

Other:

• Undertake any other duties deemed appropriate by the Branch Manager, Operations Manager, Operations Director or Managing Director
• Personally carryout shifts in case of emergency

Apply now for an immediate interview (must be in the UK to apply for this role)! We currently do not offer sponsorship to anyone already in the UK. We also do not offer employment to anyone already on a sponsorship elsewhere or the switching of sponsorship.

If you are outside of the UK and looking for sponsorship, please email your CV to [email protected]

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Job tags

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Salary