Location
Sunderland, Tyne and Wear | United Kingdom
Job description
Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering engineering solutions.
Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.
We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.
We believe that being successful is a choice. We choose to be successful.
We are OCU, ‘One Company United’.
Throughout 2023, OCU Group has been experiencing a sustained period of growth and expansion.
About the job
We are recruiting for a Quality Manager. You will be responsible for ensuring that products and services meet or exceed established quality standards and regulatory requirements. They oversee quality control processes, implement quality improvement initiatives, and collaborate with various departments to maintain a high level of quality throughout the organization. Here's a comprehensive job description for a Quality Manager position in the UK:
The Quality Manager plays a critical role in maintaining and enhancing the quality of products and services produced by the organization. This role involves developing, implementing, and overseeing quality assurance processes, ensuring compliance with relevant standards and regulations, and driving continuous improvement initiatives to optimize quality performance.
Responsibilities:
Quality Assurance:
- Develop and implement quality control and assurance procedures to ensure that products and services meet established quality standards, specifications, and regulatory requirements.
- Establish and maintain quality documentation, including quality manuals, procedures, and work instructions.
- Monitor and evaluate the effectiveness of quality assurance processes and make necessary adjustments to ensure consistent quality.
Quality Improvement:
- Identify areas for quality improvement and develop strategies to enhance product and service quality across the organization.
- Lead cross-functional quality improvement projects, applying methodologies such as Six Sigma, Lean, or other relevant approaches.
- Collaborate with teams to implement best practices and process enhancements that drive continuous quality improvement.
Compliance and Regulation:
- Ensure compliance with industry-specific quality standards, regulations, and certifications relevant to the organization's products and services.
- Stay informed about changes in regulations and standards, and update quality processes accordingly.
- Prepare for and participate in external audits and regulatory inspections related to quality.
Quality Data Analysis and Reporting:
- Collect and analyze quality data, identifying trends and areas of concern, and generating reports for senior management.
- Use data-driven insights to make informed decisions and recommendations for quality improvements.
Supplier Quality Management:
- Collaborate with the procurement team to establish and maintain supplier quality standards and expectations.
- Conduct supplier audits and assessments to ensure that suppliers meet quality requirements.
Training and Education:
- Provide training and guidance to employees at various levels on quality standards, processes, and best practices.
- Foster a culture of quality awareness and accountability throughout the organization.
Cross-Functional Collaboration:
- Collaborate with product development, manufacturing, engineering, and other departments to ensure that quality considerations are integrated into all stages of the product lifecycle.
- Work closely with customer support teams to address and resolve quality-related customer concerns.
Qualifications and Requirements:
- Bachelor's degree in a relevant field such as Quality Management, Engineering, or a related discipline. A relevant professional qualification (e.g., CQM, CQE) is advantageous.
- Proven experience (typically 5+ years) in quality management or a related role within a relevant industry.
- Strong understanding of quality standards, regulations, and methodologies (ISO 9001, ISO 13485, etc.).
- Experience in implementing and leading quality improvement initiatives.
- Proficiency in data analysis tools and quality management software.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and collaboratively within cross-functional teams.
- Familiarity with relevant regulatory bodies and requirements.
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
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