Location
Strixton, Northamptonshire | United Kingdom
Job description
What you will do in your working day
Currently the hireful tech team is split into two areas the first being support to our clients who use the ATS and also implementations (Creation and installation of the ATS).
- Looking after tickets that are sent via e-mail
- Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams
- Learning to use tools such as Happy Fox (Ticketing Application) Jira,Redash (reporting SQL) HTML,CSS, Javascript
- Joining Improvement meetings internally to discuss changes
Creating articles for our knowledge base and checking existing ones are up to date - Working with the team to gain web based troubleshooting skills and development
- Looking after the internal sales teams demo environments and looking after internal IT service requests
- Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover
- Kick off meetings with the client and requirements gathering
Building, Testing and implementing the ATS to a client - Building a careers webpage using our career building tools
Integration methods to social media - Running the project phase from start to handover working alongside the tech team
The training you will be getting
The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions.
Modules:
- BCS Level 3 IT Solutions Technician - Methodologies and Principles
- BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge
- BCS Level 3 IT Solutions Technician - Security and Legislation
- Route specific:BCS Level 3 IT Solutions Technician - Hardware
What to expect at the end of your apprenticeship
Ongoing career development and progression opportunities upon completion of the apprenticeship.
Job tags
Salary
£12.31k per annum
