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Internal Sales Executive


Graduate Recruitment


Location

Northamptonshire | United Kingdom


Job description

Roles & Responsibilities

Our client is looking for a professional sales focused candidate that is driven, self-motivated, and has a positive ‘can-do’ attitude. Previous experience working in a sales environment is essential.

You will be responsible for assisting clients and the internal sales function. Responding to enquiries in efficient and effective manner offering a great customer service experience whilst maximising sales. You will report to the Commercial Manager and may be required to offer cover to other areas of the business in periods of absence or holiday.

The Main role:

Management of enquiries. Responding to customer’s enquiries via telephone or email in an efficient and effective manner ensuring to meet an excellent level of customer service. Accurately quoting correct products and specifications whilst offering advice and recommendations where required.

Learning and developing skills on the Sageline 50 system. Develop knowledge on how to find customers’ orders, locate products, check stock, run sales acknowledgements, proforma invoices, & delivery notes are all key to ensure efficiency in dealing with any common customer enquiry. An understanding of how PODs are generated for both parcel and pallet carriers is also useful.

ACT database system is used to create most quotes. Quotes need to be created and logged properly. It may be necessary to also use other functions within ACT that could relate to any on-going marketing activities. General up-keep of the ACT database is essential and new or amended contact/company information must be updated.

Assist with managing the group ‘sales’ inbox to ensure all enquiries are dealt with efficiently. This must be done correctly to ensure that mail is not duplicated or missed, and that any emails from this inbox that cannot be dealt with are passed on to the correct person.

Proactively following up on quotes sent to customers, especially any over £2K that are logged specifically on the project list within the ‘P’ drive system. Any information gained during follow ups must be logged properly on the project list, with ACT updated at the same time where necessary.

Assist with any after-sales enquiries that may arise. This may be an ETA, product query, or delivery issue. Any enquiries of this nature in usual circumstances will be passed over to the after-sales team.

These points identify the key areas within the Internal Sales Executive role and contribute towards the overall function of the area. Other jobs may arise on a day-to-day basis that will need to be carried out although not specifically stated.

Skills Required

Proven internal sales experience  – ideally from a manufacturing background

Commercially aware

Excellent attention to detail with the ability to prioritise

Driven and target focused

IT Literate with experience/knowledge of Sage/ACT or similar database platforms/systems

Driven and motivated with the ability to use own initiative and meet targets

Confident communicator with the ability to interact on all levels

Benefits

Pension (company/employee contributes 4%),

Opportunities to progress into a more senior role in the business.

HOURS OF WORK: 8.30 – 5.00pm Monday – Friday, 30 minutes for lunch

HOLIDAY: 20 days holiday plus bank holidays

HEALTH AND SAFETY: No issues to report

Please do contact us for more information or visit our Linkedin page.


Job tags



Salary

£35k per annum

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