Location
Northampton, Northamptonshire | United Kingdom
Job description
Administrator
Northampton (NN4)
Permanent
Monday to Friday (9am-5pm, 37.5 hours per week)
£25,500
Our Northampton based client is seeking an Administrator to join their Customer Service department.
In this role you will be at the forefront of resolving invoice disputes, tackling billing queries and providing timely resolutions for clients. If you have an analytical nature, enjoy solving problems and offering solutions, this opportunity is perfect for you!
Key duties and responsibilities of the Administrator:
- You'll investigate disputed invoice queries relating to products and deliveries and provide resolutions.
- Invoices could be disputed based on price, product, delivery or other details.
- Assess internal systems to assess if order processed correctly
- Liaise with all internal departments to resolve the query
- You'll be responsible for setting up the correct pricing for customers/patients and conduct pricing validations.
- You'll support new customer account creation by conducting commercial and compliance validations.
Key experience and skills required for the Administrator:
- Natural aptitude to investigate and ask questions
- Excellent administration, communication and customer service skills
- Proven experience in working in fast-paced environment as is in meeting competing deadlines
- Proven experience ideally using JDE or Sales Force (and/or any similar data systems)
Additional information and benefits:
- £25,500 base salary and competitive benefits package
- Professional development opportunities
- High importance placed on work-life balance
- A workplace environment that is inclusive, encouraging, and diverse
- 25 days of annual leaves plus bank holidays
- Subsidised onsite canteen
- Single Cover Health CashPlan with Westfield
- Enhanced pension scheme
- Discounted Employee Share Programme
- Long Service Awards
- Additional holiday with 5 and 10 years of service
- Free parking
Job reference: VCJ1074
Job tags
Salary
£25.5k per annum
