Service Manager

Location

Solihull, West Midlands | United Kingdom

Job description

Job Overview:

We are recruiting for an experienced Service Manager for our NEW service at Solihull. 

Ideally, you with multiple or large site management skills someone and previous experience working within mental health / L&D, autism is essential

Northern Healthcare provides mental health recovery services across many regions within the UK. Our services consist of supported living and community outreach services which provide our residents and service users with access to 24-hour support from experienced clinical and support staff.

As a service manager, you will be supporting the service manager in the provision of a high-quality service for, residential care and employee engagement, providing strong and effective leadership to the onsite team and for the overall day-to-day running and strategic direction of the service.

Who we are looking for?

• An experienced, strong and compassionate deputy manager to build and help lead our new team. You must have strong and effective leadership skills and an L& D background (Learning & Disabilities) and be committed to the values, passion, and determination to put people first, whilst supporting people with learning disabilities or mental health illnesses.
• You will be providing guidance and acting as a role model whilst providing the effective delivery of the service with a multi-disciplinary team with a positive culture of support and care to our service users.
• Not every day is the same, and it can be quite challenging at times, but the rewards are truly amazing to see our residents improving with the support we provide!

What qualifications or experience are needed for this role?

• Previous leadership and management skills working in the social care sector, particularly in mental health and/or learning disability are an essential part of this role.
• Ideally but not essential, you will have experience in a supported living environment. Must have a L& D background (Learning & Disabilities)
• We also welcome applicants who are proven leaders and ideally, have achieved or are working towards their NVQ level 5 in Health and Social Care.
• Working for your organisation.

Where you’ll be working:

The role is a full-time position working 37.5 hours per week at our service in Solihull. This role requires a level of flexibility as you will have the option to join the out-of-hours on-call rota, which can include evenings and weekends.

Employee benefits :

• Competitive Salary
• Company pension scheme and contribution.
• The equivalent of 33 days annual leave (inc. Bank Holidays).
• Enhanced maternity, paternity and adoption pay.
• Free enhanced Disclosure Barring Scheme (DBS).
• Free car parking at the majority of our services

Career Development & Training:

• Career development and recognition scheme.
• Train towards NVQ in Health and Social Care.
• Support with further studies
• Induction and a buddy programme.
• Apprenticeships route

Awards and recognition:

• Refer a friend scheme with Care Friends 
• Employee recognition scheme.
• Annual employee awards.
• Monthly NHC Values Champion Awards

Employee Wellbeing:

• Paid Sick pay.
• Option to purchase 5 days extra annual leave.
• Group Life Assurance scheme.
• Group Income Protection.
• Flexible working week.
• Free Employee Assistance Programme with Health Assured - offering holistic solutions, physiotherapy, wellbeing support & Advice.
• Optional healthcare cover with Sovereign Healthcare, including dental, optical, prescriptions, and physiotherapy.
• Site Wellbeing budget.
• Access to discounted products and services through the Blue Light Card scheme.

Your responsibilities:

• Ensuring that our service users are at the heart of everything we do
• Working positively and collaboratively with other colleagues within the team
• Work within and implement our policy and procedure, including confidentiality and safeguarding
• Understanding and experience of CQC requirements and clinical governance and the knowledge and skills to meet their requirements
• Develop and maintain good working relationships with all key stakeholders
• Commitment to the delivery of high-quality care
• Has a demonstrable belief in a values-led approach whilst working with service users
• In-depth knowledge and understanding of the complex needs faced by service user
• Has excellent organisational and communication skills
• Ensure a ‘person-centred’ approach is at the forefront of everything we do
• Have a ‘can do’ attitude with a hands-on approach dedication and commitment
• Responsible for working towards and meeting the service targets and objectives

DBS Disclosure:

Northern Healthcare follows safer recruitment when recruiting staff for all roles within the company and It is important that all applicants are aware of individual responsibilities when working with vulnerable adults, whilst promoting the safeguarding of our service users.

Northern Healthcare is a specialist independent provider of enhanced supported living services for individuals who require enhanced clinical support due to a mental health diagnosis, learning disability or autism. We support over 150 adults across the UK in all aspects of their daily lives and mental health recovery. Currently our services are based across the North West, Cumbria, Yorkshire and the Midlands.We want to make a lifelong positive impact to the quality of life of the people we support. We work hard with fellow adult mental health and social care professionals to ensure that Northern Healthcare is the right step for anyone coming to our services. We truly believe in treating each person as an individual and that starts with finding the best next step for them.We have developed a unique clinically led, recovery focused support model which provides individuals with dedicated 24-hour support in high quality accommodation. Residents are empowered and supported by our team to manage their own tenancy agreement with an independent housing association.Our experienced support teams, encourage and motivate our residents to take the next steps to reach their unique goals and aspirations.We are privileged to be able to support our residents and we are dedicated to growing our reach across the UK, improving our residents’ quality of life and delivering the highest quality of care.

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