Page Personnel Sales
Location
Hinckley, Leicestershire | United Kingdom
Job description
About Our Client
Leading organisation within the business services industry dedicated to delivering exceptional customer experiences. The business is seeking a dynamic and motivated HR Team Leader to lead a group of dedicated HR Advisors. If you are a natural leader with a passion for HR, we invite you to be a part of this growing and collaborative work environment.
Job Description
As a HR Team Leader you will be responsible for:
Team Management: Lead, mentor, and motivate a team of HR Advisors to achieve performance targets and provide excellent customer service. Performance Monitoring: Monitor and analyze team performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Training and Development: Conduct ongoing training sessions to ensure team members are equipped with skills and knowledge of ER and HR policies. Quality Assurance: Implement and maintain quality assurance standards to uphold service excellence and adherence to company policies and procedures. Customer Escalations: Handle escalated HR and Employee Relation queries, resolving problems promptly and ensuring customer satisfaction. Reporting: Prepare and present regular reports on team performance, highlighting key achievements and areas for improvement. Recruitment: Work with the internal talent acquisition team to recruit and interview HR Advisors to join the team.The Successful Applicant
The successful HR Team Leader will have:
What's on Offer
In return you will receive:
Job tags
Salary
