Direct Line Group
Location
Manchester | United Kingdom
Job description
Join us as a Claims Analyst, where you'll unlock insights, drive strategic decisions, and shape the future of our business through data.
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
Fuelled by our passion for using data to solve customer problems, we’re working to be the top-tier data-driven organisation in the UK’s General Insurance market. With Analysts, Engineers and Developers working together in an agile environment, our Data Enabling Tribe is at the heart of our mission. Building a new, enterprise-scale, cloud-hosted, secure and trusted analytics platform, we’re using the economics of big data, cloud elasticity, machine learning and AI automation. And we’re turning information into business insights to provide even greater customer support.
Reporting directly to the Claims Analytics Business Partner, you'll analyse Management Information (MI) data to provide performance insights to Claims stakeholders, interpret findings, and conduct statistical analysis to identify trends and improvement opportunities across key business drivers. Your role extends to supporting strategic Claims initiatives by delivering robust management information and collaborating with Claims Operational Management to develop purposeful reports featuring relevant key performance indicators (KPIs). You'll continuously enhance the quality of MI, address ad hoc requests, and refine MI requests to align with objectives. Additionally, you'll creatively resolve complex data problems, identify process improvements, and develop statistical techniques and models to drive business benefits across DLG Insurance.
Excellent level of knowledge and experience in SAS or Enterprise Guide
Programming experience in SQL (Preferred)
Exposure to reporting and visualisation tools (e.g. Tableau, Power BI)
Demonstrated aptitude for robust data analysis and modelling with demonstrable insight
Previous experience in a Financial Services Analysis role (Preferred)
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
Generous 9% employer pension contribution
Annual company bonus of up to 10%
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Plus, many more
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com
Hours: 35 hours (Monday to Friday - shift patterns can be discussed)
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Job tags
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