Ford Customer Service Advisor Apprenticeship -Leeds THINK ONE LIMITED

Location

Church, Lancashire | United Kingdom

Job description

What you will do in your working day

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

• Dealing with customers both face to face and by telephone
• To process and solve customer service complaints
• Look to promote continuous improvement in customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

• Industry recognised standard qualification
• Ford Masters Level 1 module (excludes Service Champions)
• Level 3 Customer Service Specalist apprenticeship standard
• End-Point Assessment (EPA)

What to expect at the end of your apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Job tags

Salary

£10.98k per annum