Location
Chichester, West Sussex | United Kingdom
Job description
Are you a confident, pro-active client centric Customer Account Manager, with a passion for technology and providing realistic solutions ? Can you effectively collaborate with other departments, while keeping the customer’s needs at the forefront of the project? If so, this role may be perfect for you! Our client is a pioneer in the infrastructure safety sector and provide critical monitoring solutions to effectively detect abnormalities, functionality flaws and health in an array of civil structures , keep the population and environment protected . With an abundance of high-profile projects , from world renowned clients, this business is fast becoming the most known and trusted name in its sector and are looking for a Customer Account Manager to take them to the next level.
Customer Account Manager Permanent Up to £40,000, depending on experience 0800-1600 or 0900-1700 Monday to Friday Bury Customer Account Manager Job Description - Taking charge of the full client life cycle – from on-boarding through to retention, and everything in-between
- Be the main point of contact for customer enquiries, issues, and escalations
- Act as the main conduit for service users, engineers, and data processors (to name a few)
- Proactively engage with customers to identify underutilised functions, improve interfaces and make suggestions to maximise offerings
- Build strong and meaningful relationships with internal and external stakeholders.
Customer Account Manager Essential Experience/Skills/Qualifications - A recognised degree or accreditation in a relatable field or practical experience in a safety focused civil/rail/infrastructure or similar engineering role
- The ability to positively engage and communicate across all business levels and all mediums
- Experience with SaaS
- Confident enough to make recommendations and provide advice on additional products and services
- Highly competent with technology, and software systems.
Customer Account Manager Company Benefits - 25 days annual Leave + Bank Holidays
- Option to buy/sell 5 days annual leave
- 5% employer Pension Scheme
- Death in Service Benefit; two times’ basic salary
- Medicash plan
- Free Car Parking
If you feel you’re a good fit for this position, please click ‘apply’#J-18808-Ljbffr
Job tags
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