Location
Chippenham, Wiltshire | United Kingdom
Job description
3rd Line Support Specialist - DSM Platform
Job Req ID: 29698
Posting Date: 21 Feb 2024
Function: Service
Unit: Business
Location:
Chippenham (4308), Chippenham, United Kingdom
Salary: Competitive Salary + Benefits
Recruiter: Krystle James
Hiring Manager: Peter Turner
Career Grade: D
Internal Closing Date: 04/03/24
Why this job matters
The role is critical to the operational teams supporting the Defence customer communications systems. Failure of the tooling platform would hinder the ability of the Enterprise Managed Services (EMS) teams to monitor, manage and restore services to our SLAs damaging the reputation of the BT brand with our customer.
The role is for a specialist within a technical team maintaining the BT defence IT tooling platforms which provide the systems to support multiple defence contracts.
This role is based in Chippenham only. Office based. Mon-Fri 8am-4pm. Must be UK resident for 10 years in order to obtain SC or DV clearance.
What you’ll be doing
The purpose of this role is to ensure the virtual computer systems deployed for the tooling platform are monitored and repaired.
It is vital that the Service and Network management platforms are available to the service and support teams 24/7. This role ensures the underlying computer systems, backups, databases, networks and firewalls, hosting the support applications are always available.
The post holder will provide support to the design community to ensure timely delivery of new solutions, changes and upgrades.
The post holder will keep current with the latest technology pertaining to their respective specialist area.
This role requires technical aptitude, and strong stakeholder skills to be able to engage with customer technology experts, present designs and technical plans, roadmaps and represent BT at external technical forums with the customer.
Essential Skills
Continuous Improvement
Issue resolution
Incident Managment
Event Management
Network Security
What we'd like to see on your CV
Expert knowledge or certification in VMWare virtual computing.
Expert knowledge or certification in Windows Operating system support – including configuration by Group Policy
Expert Knowledge in one of the following technical areas:
Administration/Support of MS SQL Server Database infrastructures.SQL high availability, load balancing and disaster recovery practices.
Routing, switching and security protocols and technologies. Diagnosing network faults and actioning network configuration changes - Juniper networks and Palo Alto Firewalls experience desirable
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Competitive salary
10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
On-call allowance
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100’s of retail discounts including the BT shop
#LI-Onsite
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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