South East Museum Development
Location
Winchester, Hampshire | United Kingdom
Job description
Do you have a passion for leading exceptional customer-facing venues and their teams?
As Duty Manager, you’ll be responsible for the day-to-day operation of venues across front of house and retail. You’ll lead our dedicated visitor experience team and volunteer team to deliver immersive experiences as well as traditional museum spaces. You and your team will help bring history to life through immersive experiences as well as traditional museum spaces.
You’ll ensure high standards and consistent, excellent customer service as well as delivering safe, engaging and commercially successful venues. You will motivate and develop the team and support them to perform at a high level whilst actively shaping an inclusive, collaborative, and productive team culture.
A bit about you
You’ll have experience of operational management and resourcing in a public facing venue and be skilled at planning and prioritisation. Customer service will be second nature to you, and you’ll also have experience of managing and developing a high performing customer facing team. You’ll be able to engage, motivate and develop the team to deliver high performance and fulfil their potential. As no two days are the same, you’ll thrive on variety and be able to think on your feet to solve problems. You’ll also have good commercial and financial acumen and be comfortable with systems and technology.
This is a permanent position working 37 hours per week. As our museums are open 7 days a week, being available to work weekends is a must.
What it’s like to work for us
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support visitor attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.
The benefits of working for us
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.
To apply please fill in the application form with an up-to-date CV. Please provide a covering letter to support your application, including why you would excel in the position.
Closing date for applications: 7th January 2024
To find out more about us visit our website and
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