Customer Service Administrator
Location
Glasgow | United Kingdom
Job description
Customer Service Administrator (Hybrid)
Glasgow City Centre
£22,000 - £24,000
Search are partnered with an established financial firm to source for a Customer Service Administrator. On a typical day, individuals in this role provide invaluable assistance to customers, ensuring insurance claims are processed efficiently and empathetically. The ideal candidate possesses experience within Financial Services and Investments, coupled with meticulous attention to detail. Joining this dynamic team offers the chance to be at the forefront of impactful operations, where each day presents new challenges and opportunities for professional growth.
35 hours per week:
Mon - Fri 09:00 - 17:00
Benefits include:
* Hybrid working
* Cycle to work scheme
* 25 days annual leave + 8 bank holidays
* Season ticket loan
* Private healthcare
Main duties include:
* Process maturities, surrenders, and bereavement claims
* Maintain accuracy and attention to detail
* Complete claims within SLAs
* Engage empathetically with customers, especially during bereavement claims
* Provide excellent customer service and achieve correct outcomes
* Ensure accuracy in computer systems and spreadsheets
* Adhere to and update procedures
* Demonstrate product knowledge and understand terms and conditions
The ideal candidate:
* Meticulous attention to detail and ability to deliver high-quality work
* Strong communication skills, both verbal and written
* Capable of collaborating within a team and working independently
* Proficient numerical skills for verifying claim values accurately
You must have experience within an office to apfply for this role. This position will suit a candidate who is prepared to work in a collaborative environment, who enjoys helping customers and is keen to progress within a successful organisation.
Please apply now or contact me on
[email protected] if you need any further information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job tags
Salary
£22k - £24k per annum
