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Location

Tower Hamlets, Greater London | United Kingdom

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Job description

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Tower Hamlets Crisis House Service in Tower Hamlets.

£27,206.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Within the environment of the Crisis House, the Specialist Support Workers lead the support that enables customers to recover from their period of mental health related crisis.

From start to finish they facilitate person centred planning and access to services that helps customers safely return home.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

o provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis.

o act as a positive influence on customers encouraging responsible behaviour and self-reliance to people in the service.

o support people in a way that maximises their self-sufficiency and enables them to live independently on returning to their own homes.

KEY RESPONSIBILITIES:

* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
* Carry out initial assessments of potential customers and make decisions over access to the Crisis House
* Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
* Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
* Provide support and access to relevant services to enable customers to return to their home to continue their recovery & to empower customers to ensure they receive the service and benefits they are entitled to.
* Undertake support work in partnership with Tower Hamlets Home Treatments Team to complement their interventions.
* Fully liaise with Mental Health professionals, including psychiatrists, within the Home Treatments team and maintain excellent relationships with them.
* To maintain good liaison with the clients' immediate community and family.
* To act as a Shift Leader covering a rota consisting of early shifts (8am - 4pm); Late Shifts (2pm - 10pm) and Middle Shifts (10am - 6pm)
* Maintain a safe and welcoming living environment at the Crisis House including some domestic duties.
* Demonstrate excellent commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers.
* Undertake all administrative work and keep accurate and comprehensive customer records to professional standards.
* To engage in learning and development activity to increase knowledge and skills.
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
* To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required.
* To stay up to date regarding development and research in the mental health field, in housing support and in welfare benefits.
* To always act in accordance with the aims, philosophy and practice of the project.
* To undertake any other duties consistent with the basic objectives and duties of this post.
* To use IT packages and systems to facilitate the smooth running of the project and to produce clear, concise and accurate information and reports.
* To adhere to Look Ahead's Policies and Procedures.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

PERSON SPECIFICATION: Look Ahead Competency Model Framework (non-management)

As a business, Look Ahead requires all staff to demonstrate key skills. The framework below brings together the needs of customers and managers and places them in the business context.

Relationships

 With key customers (end service users)

 Within team and organisation

 With external partners and agencies

Organisation

 Planning and organising workload

 Awareness of policies and procedures

 Time and resource management

Team membership

 Promote team ethos and values

 Positive contribution to team environment

 Personal development in team context

Results Orientation

 Assist customers to achieve Support Plan goals

 Achievement of local business objectives

 Financial awareness

In submitting your CV/ Application (dependant on the job you have applied for), consider what indicators you would expect to see under the three headings within each competency quadrant and demonstrate how you meet them.

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Job tags

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Salary

£27.21k per annum